I can’t log into my Ben & Jerry’s Inside Scoop account

Oh no – we’re sorry to hear this! We recommend trying to reset your password, which you can do here, then click on ‘I’ve forgotten my password’. If you continue having issues, please get in touch with our Customer Care team here, and they’ll get this fixed up for you.

I’ve forgotten my Ben & Jerry’s Inside Scoop password

It happens to the best of us! To fix this up, click here, then click on ‘I’ve forgotten my password’. To set your new password, enter the 4-digit verification code that will get sent to your contact number. If you’re still are having trouble, please get in touch with our Customer Care team here, and they’ll get this fixed for you

How do I create a Ben & Jerry’s Inside Scoop account?

You can create a Ben & Jerry’s Inside Scoop account here.

I need to update my Ben & Jerry’s Inside Scoop account details (personal information, phone number, e-mail, etc)

You can change all your personal details, online in your Ben & Jerry’s Inside Scoop account. Just log in to your account and edit your details in the ‘Profile’ section.

How do I delete/close my Ben & Jerry’s Inside Scoop account?

We’re sorry to see you go! To close your Ben & Jerry’s Inside Scoop account, send us your full name, contact number and closing account details on the form here.

Where do Ben & Jerry’s source their ingredients?

At Ben & Jerry’s, we make sure all our ingredients are ethically sourced and Fairtrade certified. Our ingredients come from a range of places! With cocoa beans coming from the Ivory Coast, sugar from Belize, coffee beans from Mexico, vanilla from Madagascar, and bananas from Ecuador!

Does Ben & Jerry’s contain any allergens?

We have systems and policies in place to help protect our consumers from cross-contamination. While we process nut flavors on shared equipment that also processes non-nut flavors, Ben & Jerry’s employs strict sanitation procedures and processes that ensure complete cleaning of all equipment. Also, while it is virtually impossible to make absolute guarantees, Ben & Jerry’s is confident that not only are our products good to eat, they are also safe to eat. For specific information about our products, we ask that you continuously refer to the labels on our products as they are the most complete and most up-to-date source for specific food allergen information.In the unlikely event that you experience an allergic reaction to our ice cream, or you have any questions, please contact our Customer Care team here.

Is Ben & Jerry’s suitable for vegans?

We do offer a range of vegan flavours made with almond milk or sunflower butter! You can view flavour details here.

There is a problem with the quality of my ice cream.

Oh dear, we are so sorry! Let’s get this fixed for you. Please immediately get in touch with your local Scoop Store here.

What is Ben & Jerry’s position on ethical sourcing? 

At Ben and Jerry’s, we take fairness seriously. That’s why we want to make sure everyone gets a fair deal. The presence of the Fairtrade certification label means that every step involved in sourcing that ingredient was monitored and mark by an independent, third party mark agency to ensure the farmers really received a fair price.

How can I get involved in Ben & Jerry’s Social Mission?

In concordance with our core values, we are involved in many social and environmental endeavors. Speak to your local Scoop Shop and discuss how you can be involved in their next event! Also, click here to check out how to participate in our national social mission campaigns.

Does Ben & Jerry’s have franchises?

Yes! We have a super-premium, proven and profitable franchise model.

How do I apply to become a franchisee? 

Click here to find out more.

How can I track my Ben & Jerry’s Inside Scoop online order?

When your order has been placed you will receive a confirmation notification, and e-mail. Please head to your local Scoop Shop as your order will be ready in 10 minutes from time of order placed. You can also track all order updates in your Ben & Jerry’s Inside Scoop account through notifications in the ‘Profile’ section

Can I amend/cancel my Ben & Jerry’s Inside Scoop online order after it has been confirmed and paid for?

Once you’ve placed your order, we are unable to make any changes, additions, cancellations, or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and details before checking out and contact your Scoop Shop directly for any issues.

I’ve received a broken and/or damaged item/something’s missing from my Ben & Jerry’s Inside Scoop online order.

Oh no! Please get in touch with your Scoop Shop directly.

Has my Ben & Jerry’s Inside Scoop online order gone through successfully?

When your order has been placed you will receive a confirmation notification, and e-mail. You can also track all order updates in your Ben & Jerry’s Inside Scoop account through notifications in the ‘Profile’ section.

My Ben & Jerry’s Inside Scoop online order status says ‘completed’ but I haven’t received it yet.

Please get in touch with your Scoop Shop directly.

Do I have to create a Ben & Jerry’s Inside Scoop account to collect Brownie Points and place an online order?

Yes, you must have a Ben & Jerry’s Inside Scoop account to collect Brownie points.

I’m having trouble placing my online order through the Ben & Jerry’s Inside Scoop

Oh no! Make sure to check your internet connectivity as well as payment details. If you are still having troubles placing your online order, please get in touch with your local Scoop Shop.

What payment types does the Ben & Jerry’s Inside Scoop accept online?

All major credit and debit cards are accepted as payment types

How do I redeem an offer?

At the time of checkout, select ‘apply offer’ to view all available offers. Select ‘Apply’ on the offer you would like to use, and this will automatically be applied to your order summary. Only one offer can be applied per transaction.

Alternatively, you can view all available offers under ‘Redeem Offers’ in the ‘Wallet’ section of your Ben & Jerry’s Inside Scoop account. Select the store, and the offer you would like to ‘Apply’ and show the offer code at the associated Scoop Shop to redeem.

How does the Brownie Point system work?

Brownie Points are earned every time an order is placed through the Ben & Jerry’s Inside Scoop online order system, or in Scoop Shops. Every $1 spent, earns you 10 Brownie Points. Your Brownie Points can be redeemed for discounts when placing future orders, with every 100 points earning you $1 off your order.

Brownie Points can also be earned under ‘Earn Brownie Points’ in the ‘Wallet’ section of your Ben & Jerry’s Inside Scoop account. You can earn more Brownie Points by referring a friend or providing feedback through available surveys.

How do I redeem my Brownie Points?

To redeem your Brownie Points at a Scoop Shop, you must first nominate the number of points you would like to use. This is done by selecting ‘Redeem Brownie Points’ and the associated store, under the ‘Wallet’ section in your Ben & Jerry’s Inside Scoop account. You will be shown your current Brownie Points balance and be given the option to nominate available points.  Once selected ‘Redeem’, you will receive a code. Show this code to your Scoop Shop staff member to receive your discount!

Alternatively, when placing an online order through the Ben & Jerry’s Inside Scoop, you will be given the option to use your Brownie Points at the time of order confirmation.

Do my Brownie Points expire?

Yes, your Brownie Points expire after 6 months.